Review Desk — Terms of Service

Last updated September 28, 2026

Review Desk is provided by Strategic Online Corp. (“we”, “us”). By signing up you (“you”, the business) agree to these terms.

The service

Review Desk helps your business ask customers for feedback, follow up personally, and invite them to leave a Google review. We set up and host the service and may improve or change features over time.

Subscription and billing

• Billed monthly in advance through Stripe. Prices are shown at checkout.
• You can cancel any time from Manage billing; service continues to the end of the paid period. No refunds for partial months.
• If a payment fails and isn't fixed, your account is paused. Your data is kept for 60 days, then may be deleted.

Your responsibilities

• Only contact your own customers, who have done business with you.
• Ask every customer for a review, good or bad — never choose based on their rating — and never offer rewards for reviews (Google policy and FTC rules).
• Honor unsubscribe requests (handled automatically for emails) and any request not to be texted.
• Keep the information you give us accurate, including your business mailing address for email footers.
• Don't use Review Desk for healthcare or other regulated personal information; it is not a HIPAA-compliant service.

Your data

Your customer information belongs to you. We use it only to provide the service, as described in our Privacy Policy. When you cancel, you can ask us for a copy or for deletion.

Availability and liability

We work to keep Review Desk running smoothly but can't guarantee it will always be available or error-free, or that it will produce any particular number of reviews. To the extent the law allows, our total liability is limited to the fees you paid in the three months before a claim.

Changes and contact

We may update these terms and will tell you by email about important changes. Questions: steve@strategiconlinecorp.com.